Refund & Rescheduling Policy
Cancellations can be made up to 48 hours before your reservation. After that, it is non-refundable and cannot be rescheduled.
Once purchased, tickets cannot be refunded and cannot be rescheduled because your space is being guaranteed at the event. During the Ironman rental period, there are absolutely no cancellations. No exceptions on mopeds, scooters, and motorcycles.
Late fee & cancellations
Late charges will only take place if you are over 30 minutes late and the current daily rate could be charged. 48-hour cancellation is required for a refund minus the processing fee. During Iron Man rental period, there are no cancellations. No exceptions!
Activity may be canceled due to severe weather. The activity usually runs in light rain and other moderate weather conditions, but the seller may cancel the activity up to an hour before the start time in the event of severe or unsafe weather conditions. If the seller cancels the event, ticket-holders will be allowed to reschedule tickets (subject to availability) or receive credit for a future event.
All participants must sign a liability waiver. All guests will be asked to sign a liability waiver at the start of the tour. Any participants under the age of 18 must have waivers signed by their parents or guardians.